When to stop DIY and call extraction

Getting water out & drying now

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Last verified 2026-09-20

DIY is for a small, clean, shallow mess when you have power and a dry place to sleep. It is not a personality test.

Call extraction when the water came from a bayou, a cleanout, or a street-deep inundation. Call when two people and a vac are losing. Call when the humidity will not move.

Your lungs and your claim both do worse if you ‘give it one more day’ in a closed Houston ranch.

Do this now

  1. Call a restoration company if water was sewage, bayou, or more than a small appliance leak.
  2. Call if you cannot extract standing water by tonight.
  3. Call if anyone in the house has asthma, is elderly, or is a small kid and the air already feels thick.
  4. Call a licensed electrician, not an extractor, if the panel or outlets were submerged.

The honest DIY ceiling

A supply-line pop in a powder room, caught fast, power safe, fans and a dehumidifier running: maybe you.

A foot of chocolate water through the front door: you are in professional mitigation. You can still move furniture and shoot photos. That is help, not the whole job.

If you are already seeing fuzz on drywall, you waited too long. Call anyway.

How to call without getting played

You still choose the company. You still photograph. You still limit the first authorization to extraction and dry-out.

Tell them what you already did so they do not charge you as if the lake is still there if it is not. Tell them what is still wet.

If two companies can start today, pick the one who talks about meters. Then get out of the wet rooms and let them work.

Sequence that actually stuck

Photograph, then pull water, then get wet porous stuff out, then dry the framing. Power only from a dry location. Do not run a flooded HVAC. Do not close walls because you are tired of looking at studs. That sequence is what Houston cleanup threads kept repeating after Harvey.

Do this next

  1. First 24 hours: pull water, move stuff, start airflow
  2. Shop vacs, pumps, and what to borrow from a neighbor
  3. Water cleanup hub

More in Getting water out & drying now.

What Houstonians learned after Harvey-style floods

Reenter only when it is safe. Cut power from a dry location. Never stand in water with a tool plugged in. Street and bayou water is contaminated. If you have already photographed the rooms, pull saturated carpet, pad, mattresses, wet drywall, insulation, and baseboards. Do not close walls until framing is actually dry. Boots, gloves, eye protection, and a respirator. Kids stay out of the work zone.

Official checks (verify live)

Status, maps, and claim portals change by the hour. Open the org site. Do not trust a screenshot from last night.

  • CenterPoint outage map Action Center outage desk for CenterPoint territory. The older outage-center and outage-map paths returned 404 on 2026-09-21. Ignore viral ETAs. Downed line: stay back, call 911 and CenterPoint.
  • Houston Public Works notices Boil-water and main-break posts. A 2022 lift page is not today's status. houstontx.gov/publicworks returned 404 on 2026-09-21. Recheck here or Houston OEM, then 311.
  • Harris County Public Health County desk for flood mold, sewage, and cleanup illness. Not a shelter list and not a boil-water order.
  • City of Houston 311 Debris rules, water, and non-emergency city services. Not a substitute for 911. Outside the city, this is the wrong desk.
  • Harris County Flood Warning System Live gauges, rainfall, and inundation. Water can still rise after the rain stops.
  • UTHealth Houston Harvey cleanup FAQ 2017 public-health FAQ. Check against current CDC/EPA before you treat it as today's rule.
  • CDC: cleaning up after a flood Reentry, contaminated water, mold, and who should stay out of the work area.
  • EPA mold and moisture When DIY stops and a pro should isolate the work zone.
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